Terms and Conditions
Ordering
By placing an order in our online store, you agree to the terms stated below. To make a purchase you have to be 18 years old or have the signed approval of your guardian. Shortly after your order is placed you will receive an email confirmation of your purchase, listing the object(s) of the order and total price including shipping. For any concerns regarding an existing order, please contact us via info@collectors-gallery.com or call + 32 2 475367991. (during office time. Brussels’ local time).
We reserve the right to deny any customer purchase.
Shipping
We ship with FEDEX, Priority international. We send items within three business days after the order has been placed. Standard shipping time for domestic orders is 2-5 business days, international orders usually take 2-7 business days. Please note that during holidays such as Christmas, the time for delivery might be longer. We supply the shipping tracking number for each order and any other available information. We will gladly answer all questions about delivery status and will make sure you feel as comfortable as possible during the time the order is on its way to you.
We assume full responsibility that the objects are in their described condition when they reach you. This responsibility holds until the object is either collected by the buyer or delivered by the shipping company. If the object(s) have been damaged during transport, we urge the customer to point this out directly to the shipping firm and also notify us immediately.
If the time of delivery should exceed more than thirty (30) days for domestic orders the customer have the right to cancel their purchase. All cancelations of orders shall be sent to info@collectors-gallery.com.
The customer is responsible for all fees associated with customs clearance in their country of destination (taxes, duty, customs charges etc.), and thereby also for any wait caused by a delay in customs processing. This applies for all orders outside of Belgium.
Shipping cost
We have low, fixed prices for orders to Belgium, Europe and worldwide, the price is added to your order when you enter your location. Orders can also be picked up in our showroom on 12 Rue des Minimes - 1000 Bruxelles, BELGIUM. Please notify us when you are coming to info@collectors-gallery.com or call + 32 2 475367991. (during office time. Brussels’ local time)
Methods of payment
Stripe: Safe and easy payment by invoice, partial payment, credit card or bank transfer.
PayPal: PayPal is one of the leading payment solutions and one of the most secure ways to pay through the internet. PayPal follows the international standards for internet trade, PCI (Payment Card Industry) and CISP (Cardholder Information Security Program) for computer safety and encryption.
Force Majeure
If the shipping is delayed because of unforeseen events outside the company’s control, such as natural disasters, strike, or other occurrences falling under “Force Majeure”, we do not take responsibility for potential consequences. We will however try and aid you to the best of our ability in this unlikely event.
Cookies
According to Belgium law to protect customer integrity, we inform you that cookies are saved when visiting our website. Cookies is a small fragment of information, for example used to recognize your login information and shopping bag. Cookies can be denied through settings in your web browser.
Prices
All prices on the website are in Euro Taxes included
VAT or “MARGIN” is applied on depending on the object. Please inquire.
Right to withdraw, returns, complaints
Right to withdraw/return
The costumer has the legal right to withdraw or return their online purchase within 14 days of collecting their order. The object is to be in the same condition as it was prior to shipping, with the original tags and box it came with. When invoking the right to withdraw, the costumer is responsible for all costs involving the return of the object(s) including insurance. Refunds will be processed once the good is returned to us in the same condition as it was when ordered.
Complaints
All complaints are to be emailed to info@collectors-gallery.com or call + 32 2 475367991 (during office time. Brussels’ local time) We source outstanding pieces of vintage jewelry which have been used through generations and professionally restored when necessary. They are however always used if not stated otherwise. All costumers should thoroughly inspect the item pictures to get a fair understanding of the condition. If you are uncertain of an object’s condition, please contact us at: info@collectors-gallery.com for additional pictures and information. We accept complaints regarding damages to objects occurring during transport and we will pay for the return. Other complaints regarding an object’s condition at arrival will not be accepted.
Please note that there might be slight color differences in the pictures depending on computer settings and type of screen/computer used as well as resolution. We try our utmost to depict the objects as correctly as possible. For additional pictures contact: info@collectors-gallery.com
About the products
We keep the website up to date and all objects are for sale if not stated otherwise. In the unlikely event the ordered object is already be sold we will contact you via email and process a full refund as soon as possible. Please note that refund transaction times vary depending on country and bank.